Customer Interaction

Customer Interaction

When you create a website, it is very important that it has great value to your customers. Implementing a lot of interactive features is a great way to do that. If you are not sure which features can give you the best results, it would be a good idea for you to keep reading.

Color Patterns

Be sure to implement a site search feature. One thing that people do not like is going to a site and having a difficult time trying to find what they need. Having a search box eliminates the need to look at page after page of information. A user will be able to type in what they want and be taken to any relevant pages. Customers will appreciate this feature more than you know.

Copyright Information

Offer downloadable content since people love having something to hold onto. When your customers come to your site to get what they need, they will appreciate having things they can take away from there. PDFs and eBooks are perfect examples of what your customers may be looking for. You can offer them free if you like, but it would create revenue for your site if you charge a small fee.

Design Elements

Message boards and discussion forums are great if you want to encourage customer interaction. This will give them the chance to interact with you as well as other customers. If you don’t have a lot of time to devote to this type of feature, you should consider hiring a few moderators. This will help to calm things down in case customers start to get out of hand. You want them to talk freely, but not at the expense of others

Free Time

Give people the option to register for updates. This means you have permission to email them whenever there is a new company development. Sometimes people visit sites and they don’t return because they are not aware that there have been changes. Having people sign up for updates will prompt more people to come back and revisit the site. Make sure that you make the registration simple since people will abandon any forms they find too difficult to fill out.

Helpful Tips

Start a blog that contains relevant information. This is a good way to connect with your customers. It is important that you take the time to keep the blog up to date. No customer wants to read an entry one day and see the same one at the top of the page months later. It would be good to write an entry a few times a week. Most of what Web Designyou write should be directly relevant to your business or people will go elsewhere to look for what they need.

Html Pages

Having a great website entails a lot more than being eye candy. You need to use your page to engage your audience and keep them coming back. The tips in the article above will help you appeal to them. Once you get their attention, you must work on making sure that you do everything you can in order to keep it.

Click here for more information about 'Customer Interaction'.

Category: Web Design

18 Responses to “Customer Interaction”

  1. Jasmine Reply

    What Kinds Of Minimum Wage Jobs Require Little To No Interaction With People? Specifically customers. I’m going to be looking for a job, but I have social anxiety. I can deal with other people working there, but not with customers. Any kind of minimum wage jobs that fit my needs? Thanks.

    • A factory worker, something behind-the-scenes. Assembly at wal-mart putting bikes together. Storage room stuff, inventory, etc.

      I feel you because I am terribly shy, but you have to help yourself get over it or work will be miserable and tough. You can’t hide behind walls your whole life, I wish it wasn’t this way too but there has to be some sort of customer and people interaction wherever you go: job, education, when you have kids, a spouse, etc. I am lucky enough to have an understanding boss that lets me do behind-the-scenes stuff but also encourages me to get over my shyness by bringing me into uncomfortable situations sometimes where I am forced to interact. I always feel very nervous at first but better about my abilities and myself when I am done. I hope you can find a mentor as good as he is. Good luck

  2. Hick Reply

    As Customer Relationship Managers In The Field, Salespeople Should Do All Of The Following Except? As customer relationship managers in the field, salespeople should do all of the following except?
    A) Concentrate on achieving their assigned quotas because marketing cost analyses and profitability are their sales manager’s jobs.
    B) Develop partnerships with customers to help them achieve competitive advantages and increased profitability
    C) Remain alert to unsatisfied or unrecognized customer needs.
    D) Help their sales managers estimate future sales and set quotas in their territories

    Salespeople are becoming micro-marketing managers for all of the following except:
    A) The changing marketing environment requires salespeople to monitor this environment and design strategies that will overcome competition and satisfy customer needs better.
    B)Today’s prospects and customers are demanding a high level of services from salespeople.
    C) Sales managers need their salespeople to assist them in establishing sales forecasts and sales quotas.
    D) Management attention is emphasizing sales over profitability, and generating sales is what salespeople are expected to do.

    Videoconferencing:
    A) Can be done only by using huge monitors in large rooms of people at different locations.
    B) Enables sales meetings, training, and customer interaction to be accomplished by widely dispersed salespeople (and their managers) without leaving their individual virtual offices.
    C) Increases the costs of holding sales meetings
    D) Decrease travel costs but increase the overall costs of account management

    From an ethical standpoint, what is the most important question to ask in making a business decision?
    A) Will this decision maximize the company’s sales and profits and minimize costs?
    B) How will this decision be perceived by coworkers, immediate boss, and top management?
    C) Will this decision maximize benefits, reduce harm, respect rights, and treat all parties fairly?
    D) How will this decision affect my reputation within the company and my chances for future promotion?

    Which of the following statements about ethics is true?
    A) People are ethical simply by staying within the law
    B) Salespeople who are dishonest, unprincipled, untrustworthy, unfair, and uncaring are engaging in unethical and illegal behavior.
    C) Businesspeople are likely to have two sets of ethical standards-one that they use in their personal life and one that they employ in the office.
    D) Ethical behavior and legal behavior are the same

    • These are realy great questions and unbelievable amount of information.

      So what was the question it was too long.

      Good luck

  3. GL Reply

    How Do I Answer This?Give 2 Examples Of Legislation And How They Affect Customer Service? I have an assignment, but not sure how to answer this question.

    Use the table below to identify at least one example of customer related legislation and at least one example of external regulations and how these may affect customer service.

    Im thinking of Data Protection 1988 and sales of goods act 1979 (as amended) but not sure how to answer the effect on customer service section.

    Any ideas would be greatly appreciated so that i can personally expand on them, i just dont see a way to answer it.
    Thanks

    • I’d know how to answer the question better in the U.S. I don’t know the British legislation.

      However, it sounds as if you’ve identified relevant legislation. Now you just tie it in with customer service. It’s likely that the legislation actually addresses customer protection or requirements on companies regarding customer interaction.

      For instance (to borrow a few U.S. examples): Does the legislation . . .
      Offer some sort of consumer protection?
      Require that defective goods be exchanged or the purchase price refunded?
      Require that a company that denies credit be required to explain the credit denial to the customer?
      Require that a company have a defined method (whether by letter, phone, etc.) of communicating with it?
      Require that a company have a procedure in place to deal with disgruntled customers?
      Require that disputes of charges be responded to? Within a specific amount of time?
      Require that a company allow the cancellation of a purchase agreement within certain parameters and time frames?

      Hopefully, that gives you a few ideas.

  4. ☮Marco Reply

    What Part-time (student) Jobs Require Little/no Customer Interaction? I’m almost 17, and never had a real job. Just newspapers when I was a lot younger, and babysitting. Anyway, I’m not a people person. I was thinking of working at a hotel– cleaning rooms and whatnot. What other jobs are there out there that require little interaction?

    I don’t want to work at a restaurant either, or stocking/inventory! Thanks.

    • In this economy stocking/inventory is your best bet. for customer avoidance sorry. the other main option is Janitorial.

  5. Katie Reply

    What Are Some Places To Work At That Require Little Social Interaction? I’m going to be turning 16 soon and I need to find an after school / weekend job. I’m not sure where though.
    I would like to work somewhere not completely without interaction, because that’s unreason, but at least some place least likely to see other teenagers I go to school with.
    Any ideas are welcome! :)
    At the very least, list places that aren’t grocery or retail stores.

    • I’m 16 and I work at a hotel restaurant. Even though it’s in a hotel, lots of locals go there to eat. I’m frequently in the kitchen so I rarely see any customers. Most of the time I just wash dishes and joke around with the cooks.

  6. Diamond Reply

    WHAT DOES THE PHRASE “CUSTOMER SERVICE” MEAN?

    • Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation.”
      The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest,” according to Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

  7. Little_timmy1983 Reply

    I’m Very Annoyed With Customers, What Should I Do? Okay, I work for a major mattress retailer in canada, I’m not saying which one, but customers I deliver to are always driving me crazy. They’re never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I’ve been doing it for 4 years. Why can’t they just tell me where the room is and just stay the hell out of my way? They’re always expecting us to do stuff we’re not allowed to do. They get a brochure that’s attached to their reciept that says, we’re not allowed to remove anything that’s not a mattress or boxspring, we’re not allowed to remove old frames from headboards or reattach them because our insurance doesn’t cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?

    • Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow…

      Look at it this way:
      Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.

      Sometime people are not prepared enough… If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.

      But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can’t “get back” at the customer because they could eventually hurt the sales of your company… Let go and move on don’t let the small stuff get to you.

      Good luck with it either way!

  8. Little_timmy1983 Reply

    I’m Very Annoyed With Customers, What Should I Do? Okay, I work for a major mattress retailer in canada, I’m not saying which one, but customers I deliver to are always driving me crazy. They’re never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I’ve been doing it for 4 years. Why can’t they just tell me where the room is and just stay the hell out of my way? They’re always expecting us to do stuff we’re not allowed to do. They get a brochure that’s attached to their reciept that says, we’re not allowed to remove anything that’s not a mattress or boxspring, we’re not allowed to remove old frames from headboards or reattach them because our insurance doesn’t cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?

    • Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow…

      Look at it this way:
      Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.

      Sometime people are not prepared enough… If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.

      But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can’t “get back” at the customer because they could eventually hurt the sales of your company… Let go and move on don’t let the small stuff get to you.

      Good luck with it either way!

  9. Christian Reply

    What Are Some Good Customer Interaction Tips? Basically I’m wondering if anyone has some good tips, tricks, etc. for interacting with customers in retail. I need some new strategies to make customers feel comfortable while pushing sales without invading their personal space too much. I’m trying to get a promotion, but I need to prove that I can be very good with customers.

    Any greetings, tricks at the registers, interactions on the floor, or at dressing rooms would be appreciated. Thanks!

    • Listen… Listen… Listen…
      Listen to their needs and answer their questions, then engage them on what they want to know about. If you can demonstrate you care about their needs before pushing your own products or sales – they will be more open to hear you out on what you have to say.

      Tony Brueski
      tony@bestviralmedia.com
      http://www.bestviralmedia.com

Leave a Reply

Wordpress SEO Plugin by SEOPressor
%d bloggers like this: