Customer Interaction

Customer Interaction

When you create a website, it is very important that it has great value to your customers. Implementing a lot of interactive features is a great way to do that. If you are not sure which features can give you the best results, it would be a good idea for you to keep reading.

Color Patterns

Be sure to implement a site search feature. One thing that people do not like is going to a site and having a difficult time trying to find what they need. Having a search box eliminates the need to look at page after page of information. A user will be able to type in what they want and be taken to any relevant pages. Customers will appreciate this feature more than you know.

Copyright Information

Offer downloadable content since people love having something to hold onto. When your customers come to your site to get what they need, they will appreciate having things they can take away from thereWeb Design. PDFs and eBooks are perfect examples of what your customers may be looking for. You can offer them free if you like, but it would create revenue for your site if you charge a small fee.

Customer

Message boards and discussion forums are great if you want to encourage customer interaction. This will give them the chance to interact with you as well as other customers. If you don’t have a lot of time to devote to this type of feature, you should consider hiring a few moderators. This will help to calm things down in case customers start to get out of hand. You want them to talk freely, but not at the expense of others

Customer Interaction

Give people the option to register for updates. This means you have permission to email them whenever there is a new company development. Sometimes people visit sites and they don’t return because they are not aware that there have been changes. Having people sign up for updates will prompt more people to come back and revisit the site. Make sure that you make the registration simple since people will abandon any forms they find too difficult to fill out.

Design Elements

Start a blog that contains relevant information. This is a good way to connect with your customers. It is important that you take the time to keep the blog up to date. No customer wants to read an entry one day and see the same one at the top of the page months later. It would be good to write an entry a few times a week. Most of what you write should be directly relevant to your business or people will go elsewhere to look for what they need.

Free Time

Having a great website entails a lot more than being eye candy. You need to use your page to engage your audience and keep them coming back. The tips in the article above will help you appeal to them. Once you get their attention, you must work on making sure that you do everything you can in order to keep it.


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30 Responses to “Customer Interaction”

  1. Jasmine Reply

    What Kinds Of Minimum Wage Jobs Require Little To No Interaction With People? Specifically customers. I’m going to be looking for a job, but I have social anxiety. I can deal with other people working there, but not with customers. Any kind of minimum wage jobs that fit my needs? Thanks.

    • A factory worker, something behind-the-scenes. Assembly at wal-mart putting bikes together. Storage room stuff, inventory, etc.

      I feel you because I am terribly shy, but you have to help yourself get over it or work will be miserable and tough. You can’t hide behind walls your whole life, I wish it wasn’t this way too but there has to be some sort of customer and people interaction wherever you go: job, education, when you have kids, a spouse, etc. I am lucky enough to have an understanding boss that lets me do behind-the-scenes stuff but also encourages me to get over my shyness by bringing me into uncomfortable situations sometimes where I am forced to interact. I always feel very nervous at first but better about my abilities and myself when I am done. I hope you can find a mentor as good as he is. Good luck

  2. Hick Reply

    As Customer Relationship Managers In The Field, Salespeople Should Do All Of The Following Except? As customer relationship managers in the field, salespeople should do all of the following except?
    A) Concentrate on achieving their assigned quotas because marketing cost analyses and profitability are their sales manager’s jobs.
    B) Develop partnerships with customers to help them achieve competitive advantages and increased profitability
    C) Remain alert to unsatisfied or unrecognized customer needs.
    D) Help their sales managers estimate future sales and set quotas in their territories

    Salespeople are becoming micro-marketing managers for all of the following except:
    A) The changing marketing environment requires salespeople to monitor this environment and design strategies that will overcome competition and satisfy customer needs better.
    B)Today’s prospects and customers are demanding a high level of services from salespeople.
    C) Sales managers need their salespeople to assist them in establishing sales forecasts and sales quotas.
    D) Management attention is emphasizing sales over profitability, and generating sales is what salespeople are expected to do.

    Videoconferencing:
    A) Can be done only by using huge monitors in large rooms of people at different locations.
    B) Enables sales meetings, training, and customer interaction to be accomplished by widely dispersed salespeople (and their managers) without leaving their individual virtual offices.
    C) Increases the costs of holding sales meetings
    D) Decrease travel costs but increase the overall costs of account management

    From an ethical standpoint, what is the most important question to ask in making a business decision?
    A) Will this decision maximize the company’s sales and profits and minimize costs?
    B) How will this decision be perceived by coworkers, immediate boss, and top management?
    C) Will this decision maximize benefits, reduce harm, respect rights, and treat all parties fairly?
    D) How will this decision affect my reputation within the company and my chances for future promotion?

    Which of the following statements about ethics is true?
    A) People are ethical simply by staying within the law
    B) Salespeople who are dishonest, unprincipled, untrustworthy, unfair, and uncaring are engaging in unethical and illegal behavior.
    C) Businesspeople are likely to have two sets of ethical standards-one that they use in their personal life and one that they employ in the office.
    D) Ethical behavior and legal behavior are the same

    • These are realy great questions and unbelievable amount of information.

      So what was the question it was too long.

      Good luck

  3. GL Reply

    How Do I Answer This?Give 2 Examples Of Legislation And How They Affect Customer Service? I have an assignment, but not sure how to answer this question.

    Use the table below to identify at least one example of customer related legislation and at least one example of external regulations and how these may affect customer service.

    Im thinking of Data Protection 1988 and sales of goods act 1979 (as amended) but not sure how to answer the effect on customer service section.

    Any ideas would be greatly appreciated so that i can personally expand on them, i just dont see a way to answer it.
    Thanks

    • I’d know how to answer the question better in the U.S. I don’t know the British legislation.

      However, it sounds as if you’ve identified relevant legislation. Now you just tie it in with customer service. It’s likely that the legislation actually addresses customer protection or requirements on companies regarding customer interaction.

      For instance (to borrow a few U.S. examples): Does the legislation . . .
      Offer some sort of consumer protection?
      Require that defective goods be exchanged or the purchase price refunded?
      Require that a company that denies credit be required to explain the credit denial to the customer?
      Require that a company have a defined method (whether by letter, phone, etc.) of communicating with it?
      Require that a company have a procedure in place to deal with disgruntled customers?
      Require that disputes of charges be responded to? Within a specific amount of time?
      Require that a company allow the cancellation of a purchase agreement within certain parameters and time frames?

      Hopefully, that gives you a few ideas.

  4. ☮Marco Reply

    What Part-time (student) Jobs Require Little/no Customer Interaction? I’m almost 17, and never had a real job. Just newspapers when I was a lot younger, and babysitting. Anyway, I’m not a people person. I was thinking of working at a hotel– cleaning rooms and whatnot. What other jobs are there out there that require little interaction?

    I don’t want to work at a restaurant either, or stocking/inventory! Thanks.

    • In this economy stocking/inventory is your best bet. for customer avoidance sorry. the other main option is Janitorial.

  5. Katie Reply

    What Are Some Places To Work At That Require Little Social Interaction? I’m going to be turning 16 soon and I need to find an after school / weekend job. I’m not sure where though.
    I would like to work somewhere not completely without interaction, because that’s unreason, but at least some place least likely to see other teenagers I go to school with.
    Any ideas are welcome! :)
    At the very least, list places that aren’t grocery or retail stores.

    • I’m 16 and I work at a hotel restaurant. Even though it’s in a hotel, lots of locals go there to eat. I’m frequently in the kitchen so I rarely see any customers. Most of the time I just wash dishes and joke around with the cooks.

  6. Diamond Reply

    WHAT DOES THE PHRASE “CUSTOMER SERVICE” MEAN?

    • Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation.”
      The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest,” according to Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

  7. Little_timmy1983 Reply

    I’m Very Annoyed With Customers, What Should I Do? Okay, I work for a major mattress retailer in canada, I’m not saying which one, but customers I deliver to are always driving me crazy. They’re never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I’ve been doing it for 4 years. Why can’t they just tell me where the room is and just stay the hell out of my way? They’re always expecting us to do stuff we’re not allowed to do. They get a brochure that’s attached to their reciept that says, we’re not allowed to remove anything that’s not a mattress or boxspring, we’re not allowed to remove old frames from headboards or reattach them because our insurance doesn’t cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?

    • Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow…

      Look at it this way:
      Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.

      Sometime people are not prepared enough… If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.

      But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can’t “get back” at the customer because they could eventually hurt the sales of your company… Let go and move on don’t let the small stuff get to you.

      Good luck with it either way!

  8. Little_timmy1983 Reply

    I’m Very Annoyed With Customers, What Should I Do? Okay, I work for a major mattress retailer in canada, I’m not saying which one, but customers I deliver to are always driving me crazy. They’re never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I’ve been doing it for 4 years. Why can’t they just tell me where the room is and just stay the hell out of my way? They’re always expecting us to do stuff we’re not allowed to do. They get a brochure that’s attached to their reciept that says, we’re not allowed to remove anything that’s not a mattress or boxspring, we’re not allowed to remove old frames from headboards or reattach them because our insurance doesn’t cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?

    • Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow…

      Look at it this way:
      Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.

      Sometime people are not prepared enough… If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.

      But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can’t “get back” at the customer because they could eventually hurt the sales of your company… Let go and move on don’t let the small stuff get to you.

      Good luck with it either way!

  9. Christian Reply

    What Are Some Good Customer Interaction Tips? Basically I’m wondering if anyone has some good tips, tricks, etc. for interacting with customers in retail. I need some new strategies to make customers feel comfortable while pushing sales without invading their personal space too much. I’m trying to get a promotion, but I need to prove that I can be very good with customers.

    Any greetings, tricks at the registers, interactions on the floor, or at dressing rooms would be appreciated. Thanks!

    • Listen… Listen… Listen…
      Listen to their needs and answer their questions, then engage them on what they want to know about. If you can demonstrate you care about their needs before pushing your own products or sales – they will be more open to hear you out on what you have to say.

      Tony Brueski
      tony@bestviralmedia.com
      http://www.bestviralmedia.com

  10. Little_timmy1983 Reply

    I’m Very Annoyed With Customers, What Should I Do? Okay, I work for a major mattress retailer in canada, I’m not saying which one, but customers I deliver to are always driving me crazy. They’re never prepared, they always have pictures hanging on the wall, driveway never shovelled or salted, bed still made and so on. The biggest one that bothers me is they always, and I mean ALWAYS, ask if I want to take the old one out first. I know how to do my job, I’ve been doing it for 4 years. Why can’t they just tell me where the room is and just stay the hell out of my way? They’re always expecting us to do stuff we’re not allowed to do. They get a brochure that’s attached to their reciept that says, we’re not allowed to remove anything that’s not a mattress or boxspring, we’re not allowed to remove old frames from headboards or reattach them because our insurance doesn’t cover it, but yet they always ask. Why? Basically, when my time is done on the job, what should I do to get back at the customers in the last two weeks I work here?

    • Look in the customer service world the customer is not always right but they still are your customer. Even though you state policy people are not always going to follow…

      Look at it this way:
      Have you ever been told that the cable man or other service person will be here between 9am -5pm? For me being a single parent and have to take a day off just to wait until 4:30 for the guy to come. Yeah it actually happens and it ticks me off but what can you do. Company reps say one thing and the deliver/service guy/gal has to deal with the end of the service: me a ticked off person for wasting my valuable time.

      Sometime people are not prepared enough… If you are finding that more and more you may want to either tell your managers with the increasingly difficulties to the job at hand. Maybe floor sales are not doing their job accurately enough. Maybe a change in the policy with the customer needs to be addressed.

      But if that is not the case, you need to seek another job with no customer interaction. Being in the hospitality field or ANY customer relations you can’t “get back” at the customer because they could eventually hurt the sales of your company… Let go and move on don’t let the small stuff get to you.

      Good luck with it either way!

  11. ☮Marco Reply

    What Part-time (student) Jobs Require Little/no Customer Interaction? I’m almost 17, and never had a real job. Just newspapers when I was a lot younger, and babysitting. Anyway, I’m not a people person. I was thinking of working at a hotel– cleaning rooms and whatnot. What other jobs are there out there that require little interaction?

    I don’t want to work at a restaurant either, or stocking/inventory! Thanks.

    • In this economy stocking/inventory is your best bet. for customer avoidance sorry. the other main option is Janitorial.

  12. Anonymous Reply

    What Are The Best Web-based Tools To Collect Customer Interactions (phone Calls, Emails) For A Single Client? Many of the CRM web-based products available are too intense for our purposes. We don’t need any sales or lead information. Its just a place to store client interactions (basically adding notes from phone calls or emails in a collaborative manner). Being able to forward emails to the CRM is a plus. Reporting and assigning tasks would be nice as well.

    • FEATURES:

      * Access Insightly via Google Universal Navigation
      * Track leads, proposals, opportunities and projects
      * Assign tasks, attach files, tag important items, and get email reminders.
      * Full history of customer interaction
      * Drag and drop file sharing with full versioning control
      * A central shared contact list
      * Real-time search of everything
      * Two way contact sync with Google
      * Add your own custom fields
      * Email drop box and built in Gmail gadget
      * Safe, secure, and private

      BENEFITS:

      * Track your projects, customers, and tasks without buying expensive software
      * Utilize existing Google Apps accounts
      * Keep a comprehensive history of all your customer interactions inc. emails, phone calls, and meetings.
      * Track projects with milestones and tasks
      * Very easy and intuitive to use. No training required!
      * Searching as you type across all data within Insightly
      * One address book for everyone within your company, online and shared.
      * Integrate with your existing GMail email
      * Single sign-on through your Google Apps account
      * Great file sharing capability
      * Includes SSL security essential to business

  13. Diane Marie L Reply

    What Is Microsoft Nacs?

    • Microsoft NACS stands for Microsoft North America Customer Service (NACS). This organization monitors customer interactions and provides detailed feedback about the clients’ inquiries. ^ – ^

  14. Anonymous Reply

    Need To Know About Principles Of Customer Service?

    • Five Principles of Customer Service

      1. Finish Strong: It’s not the beginning of the customer’s interaction with your business that is important. It is the end of the interaction that leaves the biggest impression. The final customer interaction is what resides in the memory of your customer. Professor Chase makes a case for consultants to finish their projects with the biggest bang. Ask yourself, what value-added customer service can I provide that will end with a big WOW from customers?

      2. Get the Bad Experiences Out of the Way Early: Customer service based on behavioral science, tells us to save the best for last and get the unpleasant side of business out of the way early in the process. This may entail; delivering bad news early or putting unpleasant tasks, such as a lengthy application process at the early stages. Freeing your customers from the bad experiences early, allows them to focus on the positive aspects of your service.

      3. Combine the Pain, Segment the Pleasure: Customer’s time perception is linked to the number of breaks in the experience. Smaller chunks of pleasant experiences will be perceived as greater than one large segment. Disney incorporates this principle by having shorter amusement rides, giving the customer a better experience. So combine your company’s unpleasant tasks together and break-up the enjoyable parts of the business process.

      4. Build Commitment Through Choice: Provide your customers with choices in the product or service delivery. According to Professor Chase, a study revealed blood donors experienced less perceived pain when they had a selection of which arm the blood would be drawn from. The lesson here is to create choices for your customer during the business process.

      5. Give People Rituals and Stick to Them: Behavioral science tells us that people find comfort in regular, repetitive rituals. Rituals can vary from quick phone call response times to a weekly client progress report. If for some reason, you miss this regular ritual that your customer expects then your customer service takes a big hit.

      These five principles of customer service can alter your customer’s perceptions forever. Take the time to view the business from your customer’s eyes, apply the principles and watch your customer service ratings soar

  15. Sunil k Reply

    Describe The IT- Supported Customer- Related Activities In Sales And Marketing.?

    • Technology considerations

      The basic building blocks:

      A database for customer lifecycle (time series) information about each customer and prospect and their interactions with the organization, including order information, support information, requests, complaints, interviews and survey responses.

      Customer Intelligence – Translating customer needs and profitability projection into game plans for different segments or groups of customers, captured by customer interactions (Human, automated or combinations of both) into software that tracks whether that game plan is followed or not,and whether the desired outcomes are obtained.

      Business Modeling Customer Relationship Strategy, Goals and outcomes: Numbers and description of whether goals were met and models of customer segments and game plans worked as hypothesized.

      Learning and Competency Management Systems – Customer Capacity and Competency Development – Training and improving processes and technology that enable the organization to get closer to achieving the desired results. Complex systems require practice in order to achieve desired outcomes, especially when humans and technology are interacting. Iteration is the key to refining, improving and innovating to stay ahead of the competition in Customer Relationship Management. (Successful tools, technology and practices will be copied by the competition as soon as they are proven successful.)

      Pleas be sure to double check the relevancy of the above to your need.

      I hope it is relevant and of use.

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